Privacy Commitment, Consent, and Communications Notice

Privacy Commitment

We take privacy seriously. This page explains how we manage and protect personal information provided to us.

Cooke Urbanek Construction & Management, a division of 1001086187 Ontario Inc, is committed to respecting the privacy of individuals and to the responsible collection, use, retention, and protection of personal information in accordance with applicable federal and provincial laws.

Personal information may include, but is not limited to, names, addresses, telephone numbers, email addresses, billing and payment information, property details, service history, work orders, contracts, correspondence, photographs, video recordings, audio recordings, and any other information voluntarily provided or reasonably required in connection with inquiries, estimates, construction services, property management services, maintenance requests, tenancy matters, inspections, or related business activities.

Personal information is collected for legitimate business purposes, including responding to inquiries, preparing estimates and proposals, entering into and administering contracts, providing construction and property management services, coordinating employees, subcontractors, suppliers, and inspectors, processing payments, maintaining records, managing risk, resolving disputes, meeting insurance, legal, and regulatory obligations, and communicating with clients, tenants, owners, suppliers, or other authorized parties.

We take commercially reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. While reasonable measures are taken to protect personal information, no method of transmission, storage, or communication can be guaranteed to be completely secure, and Cooke Urbanek Construction & Management expressly disclaims any guarantee of absolute security.

Access to personal information is restricted to employees, contractors, agents, or service providers who require access to perform their duties. Personal information may be disclosed to third parties where reasonably necessary to carry out business operations or fulfill a service request, including but not limited to subcontractors, trades, professional advisors, engineers, inspectors, insurers, financial institutions, payment processors, software and cloud service providers, or regulatory authorities. Disclosure is limited to the information required for the applicable purpose.

We do not sell personal information. Personal information may be disclosed without consent where permitted or required by law, regulation, court order, subpoena, or legal process, or where disclosure is necessary to protect our legal rights, enforce agreements, prevent fraud, address safety concerns, or protect the property or safety of individuals.

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, regulatory, insurance, warranty, or record-keeping requirements, or to resolve disputes. Once no longer required, personal information is securely destroyed, deleted, or anonymized in accordance with reasonable business practices.

Communications and Call Recording Notice

Telephone calls, voicemail messages, and other communications with Cooke Urbanek Construction & Management may be monitored or recorded for purposes including quality assurance, training, accuracy of records, dispute resolution, safety, and legal compliance. By contacting or continuing communication with Cooke Urbanek Construction & Management, you acknowledge and consent to the recording, storage, and use of such communications, to the extent permitted by applicable law.

Electronic communications, including email, text messages, and messages sent through third-party platforms or software, may be stored, archived, or processed using third-party service providers. Cooke Urbanek Construction & Management is not responsible for the privacy practices, security, availability, or content of third-party platforms or services used in the normal course of business.

By providing personal information to Cooke Urbanek Construction & Management, you consent to the collection, use, storage, disclosure, and retention of such information as described in this statement. Consent may be withdrawn subject to legal, contractual, and operational limitations, including where information is required to fulfill contractual obligations or comply with law.

This privacy commitment applies to all interactions with Cooke Urbanek Construction & Management, whether in person, by phone, electronically, in writing, or through third-party platforms. This statement does not create or expand contractual rights beyond those required by law and may be updated, revised, or replaced from time to time without prior notice. Continued interaction with Cooke Urbanek Construction & Management constitutes acceptance of the then-current version of this privacy commitment.

If you have questions, concerns, or requests regarding personal information or this privacy commitment, you may contact us directly. Requests will be addressed within a reasonable timeframe, subject to verification of identity and applicable legal requirements.